Company Name: Marm Assistance

Headquarters: Istanbul-Turkey

Network Member Since: 2003


Other Countries Covered:

Afghanistan, Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iran, Iraq, Kuwait, Kyrgyz Republic, Oman, Qatar, Saudi Arabia, Turkmenistan, United Arab Emirates




About Marm Assistance


Located in the epicenter of the Europe, Middle East, Africa (EMEA) junction, Marm Assistance is the leading assistance solutions provider in its region since 1986. Marm partners with the world’s leading travel insurance and assistance companies to deliver the right care at the right time for the right price. Marm also provides roadside management for major car manufacturers and importers operating in Turkey as well as designing custom assistance solutions for the industry, finance and other leading international corporations in and around Turkey.


With an international network of over 10,000 contracted service providers around Turkey, Western Asia, the Middle East, the Balkans and North Africa, Marm Assistance is present in 22 countries, responding to its clients with innovative and cost-saving solutions for their local healthcare, vehicle and travel-related needs on a 24/7 basis. Headquartered in Istanbul, Turkey with branch offices in Dubai, UAE and Tehran, IRAN, Marm Assistance is home to 140 full-time personnel, a state-of-the-art 24/7 Alarm Center with multi-lingual capability, an in-house team of 6 full-time doctors and 3 registered nurses, a dedicated technical help desk and a volume of around 400.000 cases per year.


With its ability to maneuver in accordance to the fastest changes in its sector, smart use of information technology, powerful relations with its provider network, socially responsible operation, and “2013 Company of the Year” award honored by ITIJ, Marm Assistance is the assistance provider that sets the reference standards in the region.


Facts and Figures

• Market leader medical assistance company in Turkey
• Over 32 years of experience in medical, vehicle, travel and legal assistance services
• Over 400,000 medical and technical files per annum
• State-of-the-art 24/7 Alarm Center with 12 spoken languages
• In-house team of 6 full-time doctors, 3 registered nurses and 140 personnel
• Vast network of 10,000+ service providers all around the region
• ISO 9001:2015 Quality Management System
• ISO 27001:2013 Information Security Management System
• ITIJ Awards “Cost Containment Company of the Year 2013”

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